Because we want to make your shopping experience as smooth and enjoyable as possible, we have anticipated some of the questions you may have when purchasing high-quality, handmade diamond jewelry online.
Read below the answers to our most frequantly asked questions about our products, services and delivery to you.
For any further questions, please e-mail us at [email protected]
We achieve this by laser-drilling a tiny hole into the diamond, through which we run a small welded loop.
Thus liberated from its restraining setting, the diamond is left dangling freely from the chain/ring, making our pieces immediately recognizable, at first glance.
Therefore, we guarantee that all our pieces are designed and handcrafted with the greatest care, in our Antwerp workshop.
All the other diamonds, big or small, even the colorless and/or flawless ones lose their value the second you start wearing them.
Since we only use “small” diamonds, it is absolutely fine to drill them. Not only won’t they lose more value than undrilled diamonds of similar size/quality, they will also sparkle more and give off more brilliance, from every facet.
In other words, whatever small value you may be afraid to lose in price value, you will more than gain back in emotional value!
All our diamonds are drilled in the exact same specific spot to ensure that their structural properties remain unaltered.
Therefore, we can guarantee that Nude Diamond drilled diamonds are just as strong as undrilled ones.
Besides, the loop that runs through the hole is welded, making it perfectly secure.
But just like with any other piece of fine jewelry, we would not recommend engaging in any physical activity while wearing our jewelry.
Because our jewelry is so minimalist and dainty, it will look equally stunning with your favorite pair of jeans and sneakers as it will with an evening dress and stilettos.
You can also wear several Nude Diamond pieces together very easily; they will just bring an elegant sparkling touch down your neck, on your finger or around your wrist, without looking flashy.
However, please note that due to local government import regulations, we may not be able to provide delivery to certain specific countries (Russia, Gibraltar…)
Every order is shipped via leading international courier companies (UPS, FedEx, DHL,…) We also email you the tracking number, so that you can monitor your shipment in real-time.
Therefore, you only pay the price of your piece(s) of jewelry, and nothing more!
Courier companies (FedEx, UPS, DHL…) will generally deliver your order within 2~5 days, depending on the country of delivery.
Our Customer Care service will also email you all the shipping details once your order has shipped to allow you to track your shipment.
– Full insurance coverage of your shipment
– 7-day free return, repair and/or replacement if the product you have received is damaged or flawed
– 30-day money back (except on bespoke orders), no questions asked (see details in section below…)
The return procedure is as follows:
1. Send back the product, in perfect condition and in an appropriate packaging, to the address below :
PILL & FASS
Chaussée de Waterloo, 1359i
1180 Brussels – BELGIUM
In order for us to trace your shipment, make sure you send it back via express courier (FedEx, UPS, DHL…)
2. Send us an e-mail to [email protected], with subject “Return Order” and with the following information:
– Order number
– Date of shipment
– Courier name
– Tracking number (AWB)
We will proceed to your refund within 8 days of reception.
Please note that we will decline refund if the product you’re returning has been altered or damaged, or if it gets lost/stolen during shipment.
Simply e-mail us at [email protected], with subject “Design My Own” and describe the details of your inquiry. We will get back to you within 2 working days.
– White — Color: H / Clarity: SI1-SI2
– Fine White — Color: G / Clarity: VS2-SI1
– Rare White — Color: F / Clarity: VS1-VS2
These 3 qualities guarantee very good or excellent diamond quality, comparable in beauty and brilliance with colorless and flawless stones, to the naked eye.
We do not offer lower diamond quality, because we wish to maintain this level of excellence with our jewelry.
As diamond jewelry professionals, we want to make sure you shop here in full confidence and transparency.
Hence, all diamonds of 0.30ct and above are delivered with an authenticity certificate from an international and independent gemmological institute, to guarantee your diamond’s quality and value.
Each diamond is laser inscribed with its diamond certificate.
In any case, each diamond goes under thorough examination and appraisal before we buy it. By doing so, not only do we guarantee diamond quality, but also best value-for-money.
Although you can customize our pieces in 0.10, 0.20 or 0.25ct diamonds from the product page, you can always require a different diamond size.
Simply email us your request to [email protected] and we will be happy to quote you accordingly.
Please refer to the size guides below to evaluate the size of a diamond and to find out your ring size or bracelet size.
If a sizing option isn’t listed, please e-mail us at [email protected] to order a product in your size at no extra cost.
- Place a proper fitting ring on a ruler and measure the inside diameter of the ring (where the ring is at its widest)
- Go the conversion table below (ISO standard) and ring to find the ring size equivalent to your ring diameter. If the ring diameter is between two ring sizes, we suggest you choose the larger one
(UK & Australia)
All orders can be paid via PayPal, which is the safest and easiest way to pay online without revealing your credit card number.
We also accept the following credit cards (via PayPal):
– American Express
PayPal allows credit card payments for PayPal non-members.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Finally, you can also pay for your order via bank transfer (T/T).
To apply for a position or an internship, please send us your resume and cover letter to [email protected].
Your application will be processed by the Human Resources Department. If there is an opportunity in which your qualifications meet our needs, we will contact you. We regret that we are unable to respond to all inquiries.
Please note: we do not accept hard copy resumes (faxed or mailed). All recruiting is managed electronically.