FAQ's

Because we want to make your shopping experience as smooth and enjoyable as possible, we have anticipated some of the questions you may have when purchasing high-quality, handmade diamond jewelry online.
Read below the answers to our most frequantly asked questions about our products, services and delivery to you.
For any further questions, please e-mail us at [email protected]

GENERAL QUESTIONS

Question WHAT MAKES NUDE DIAMOND JEWELRY SO UNIQUE?
AnswerPrimarily lying on the “Less is More” approach, the Nude Diamond concept consists in revealing diamond’s sparkling beauty, in its bare brilliance.

We achieve this by laser-drilling a tiny hole into the diamond, through which we run a small welded loop.
Thus liberated from its restraining setting, the diamond is left dangling freely from the chain/ring, making our pieces immediately recognizable, at first glance.

Question WHERE IS NUDE DIAMOND JEWELRY MADE?
AnswerWe strive to provide high quality jewelry.
Therefore, we guarantee that all our pieces are designed and handcrafted with the greatest care, in our Antwerp workshop.
Question WON'T THE DIAMOND LOSE ITS VALUE, ONCE DRILLED?
AnswerThe only diamonds that do not lose their value are the big/rare ones that you buy and lock up in a safe; what we call investment diamonds.
All the other diamonds, big or small, even the colorless and/or flawless ones lose their value the second you start wearing them.

Since we only use “small” diamonds, it is absolutely fine to drill them. Not only won’t they lose more value than undrilled diamonds of similar size/quality, they will also sparkle more and give off more brilliance, from every facet.

In other words, whatever small value you may be afraid to lose in price value, you will more than gain back in emotional value!

Question WON'T THE DIAMOND BREAK MORE EASILY, ONCE DRILLED?
AnswerDiamond is the hardest substance on earth. However drilling into it is a very technical process, which requires skills and in-depth knowledge of the stone.
All our diamonds are drilled in the exact same specific spot to ensure that their structural properties remain unaltered.

Therefore, we can guarantee that Nude Diamond drilled diamonds are just as strong as undrilled ones.

Besides, the loop that runs through the hole is welded, making it perfectly secure.

But just like with any other piece of fine jewelry, we would not recommend engaging in any physical activity while wearing our jewelry.

Question WHAT WOULD YOU STYLE NUDE DIAMOND JEWELRY WITH?
AnswerWith anything, really!
Because our jewelry is so minimalist and dainty, it will look equally stunning with your favorite pair of jeans and sneakers as it will with an evening dress and stilettos.

You can also wear several Nude Diamond pieces together very easily; they will just bring an elegant sparkling touch down your neck, on your finger or around your wrist, without looking flashy.

SERVICES

Question WHERE DO YOU SHIP TO?
AnswerNude Diamond ships products worldwide to any home address, work address or post office box.
However, please note that due to local government import regulations, we may not be able to provide delivery to certain specific countries (Russia, Gibraltar…)
Question HOW MUCH DOES SHIPPING COST?
AnswerNothing! Shipping is absolutely free around the world when you order from our eboutique.
Every order is shipped via leading international courier companies (UPS, FedEx, DHL,…) We also email you the tracking number, so that you can monitor your shipment in real-time.
Question WILL I HAVE TO PAY AN IMPORT TAX?
AnswerNo. When you order online from us, we also cover any import tax that the local customs may charge.
Therefore, you only pay the price of your piece(s) of jewelry, and nothing more!
Question WHEN WILL I RECEIVE MY ORDER?
AnswerMost products are shipped within 10 business days following order confirmation.
Courier companies (FedEx, UPS, DHL…) will generally deliver your order within 2~5 days, depending on the country of delivery.

Our Customer Care service will also email you all the shipping details once your order has shipped to allow you to track your shipment.

Question WHAT INSURANCE & ASSURANCE DO I GET FROM YOU?
AnswerWhen you purchase from us, we give you absolute peace of mind until your order is in your hands and beyond:
– Full insurance coverage of your shipment
– 7-day free return, repair and/or replacement if the product you have received is damaged or flawed
– 30-day money back (except on bespoke orders), no questions asked (see details in section below…)
Question CAN I RETURN A PRODUCT?
AnswerYou may return any product for full refund (except tailor-made products) within 30 days after receiving it.

The return procedure is as follows:
1. Send back the product, in perfect condition and in an appropriate packaging, to the address below :
PILL & FASS
Chaussée de Waterloo, 1359i
1180 Brussels – BELGIUM
In order for us to trace your shipment, make sure you send it back via express courier (FedEx, UPS, DHL…)

2. Send us an e-mail to [email protected], with subject “Return Order” and with the following information:
– Order number
– Date of shipment
– Courier name
– Tracking number (AWB)
We will proceed to your refund within 8 days of reception.

Please note that we will decline refund if the product you’re returning has been altered or damaged, or if it gets lost/stolen during shipment.

Question CAN I DESIGN MY OWN JEWELRY?
AnswerWhether you want to design your own engagement ring or any other piece of jewelry, we are more than happy to assist you in realizing your project!

Simply e-mail us at [email protected], with subject “Design My Own” and describe the details of your inquiry. We will get back to you within 2 working days.

DIAMOND QUALITY

Question WHERE DO YOUR DIAMONDS COME FROM?
AnswerWe set irreproachable standards in our work ethics, therefore we guarantee that all our diamonds come from conflict-free zones (Brazil, India, South Africa).
Question WHAT DIAMOND QUALITY DO YOU USE?
AnswerEach piece of Nude Diamond jewelry can be customized in 3 diamond qualities:
– White — Color: H / Clarity: SI1-SI2
– Fine White — Color: G / Clarity: VS2-SI1
– Rare White — Color: F / Clarity: VS1-VS2

These 3 qualities guarantee very good or excellent diamond quality, comparable in beauty and brilliance with colorless and flawless stones, to the naked eye.

We do not offer lower diamond quality, because we wish to maintain this level of excellence with our jewelry.

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Question WILL I RECEIVE A DIAMOND AUTHENTICITY CERTIFICATE?
AnswerPurchasing diamond jewelry is an important and meaningful venture.
As diamond jewelry professionals, we want to make sure you shop here in full confidence and transparency.

Hence, all diamonds of 0.30ct and above are delivered with an authenticity certificate from an international and independent gemmological institute, to guarantee your diamond’s quality and value.
Each diamond is laser inscribed with its diamond certificate.

In any case, each diamond goes under thorough examination and appraisal before we buy it. By doing so, not only do we guarantee diamond quality, but also best value-for-money.

Question CAN I ORDER IN A DIAMOND SIZE WHICH IS NOT LISTED ON A PRODUCT PAGE?
AnswerYes you can.
Although you can customize our pieces in 0.10, 0.20 or 0.25ct diamonds from the product page, you can always require a different diamond size.

Simply email us your request to [email protected] and we will be happy to quote you accordingly.

SIZE GUIDE

Please refer to the size guides below to evaluate the size of a diamond and to find out your ring size or bracelet size.
If a sizing option isn’t listed, please e-mail us at [email protected] to order a product in your size at no extra cost.

Question DIAMOND SIZE GUIDE
Answer
Question RING SIZE GUIDE
Answer

  1. Place a proper fitting ring on a ruler and measure the inside diameter of the ring (where the ring is at its widest)
  2. Go the conversion table below (ISO standard) and ring to find the ring size equivalent to your ring diameter. If the ring diameter is between two ring sizes, we suggest you choose the larger one
INSIDE DIAMETER
(in.)		INSIDE DIAMETER
(mm.)		RING SIZE
(UK & Australia)		RING SIZE
(ISO)

0.578

14.68

H

46.1

0.586

14.88

H ½

46.8

0.594

15.09

I

47.4

0.602

15.29

I ½

48.0

0.610

15.49

J

48.7

0.618

15.70

J ½

49.3

0.626

15.90

K ¼

50.0

0.634

16.10

L

50.6

0.642

16.31

L ¼

51.2

0.650

16.51

M

51.9

0.658

16.71

M ½

52.5

0.666

16.92

N

53.1

0.674

17.12

N ½

53.8

0.682

17.32

O

54.4

0.690

17.53

O ½

55.1

0.698

17.73

P

55.7

0.706

17.93

P ½

56.3

0.714

18.14

Q

57.0

0.722

18.34

Q ½

57.6

0.730

18.54

Q ¾

58.3

0.738

18.75

R ½

58.9

0.746

18.95

R ¾

59.5

0.754

19.15

S

60.2

0.762

19.35

S ½

60.8

0.770

19.56

T

61.4

0.778

19.76

T ½

62.1

0.786

19.96

U

62.7

0.794

20.17

U ½

63.4

0.802

20.37

V

64.0

0.810

20.57

V ½

64.6

0.818

20.78

W

65.3

0.826

20.98

W ½

65.9

0.834

21.18

X

66.6

0.842

21.39

X ½

67.2

SHOPPING

Question WHAT ARE MY PAYMENT OPTIONS?
AnswerFor your convenience, we offer three payment methods for your order.
All orders can be paid via PayPal, which is the safest and easiest way to pay online without revealing your credit card number.

We also accept the following credit cards (via PayPal):
– MasterCard
– Visa
– American Express
– Discover

PayPal allows credit card payments for PayPal non-members.

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Finally, you can also pay for your order via bank transfer (T/T).

Question WHEN WILL MY CARD BE CHARGED?
AnswerThe charge card provided during checkout will be charged when your order ships.

CORPORATE

Question WHOM DO I CONTACT REGARDING EMPLOYMENT WITH NUDE DIAMOND?
AnswerAt Nude Diamond, we set high standards and recruit employees based on their ability to meet and exceed expectations. We seek out individuals who are not only technically skilled and knowledgeable, but who also enjoy challenges, seek to develop themselves and have excellent interpersonal skills. We seek candidates with a high level of education and experience, as well as a strong creative and entrepreneurial spirit.

To apply for a position or an internship, please send us your resume and cover letter to [email protected].
Your application will be processed by the Human Resources Department. If there is an opportunity in which your qualifications meet our needs, we will contact you. We regret that we are unable to respond to all inquiries.

Please note: we do not accept hard copy resumes (faxed or mailed). All recruiting is managed electronically.